Return Policy

At Converge Pakistan, we are committed to ensuring your satisfaction with every purchase. If you’re not completely happy with your order, we’re here to help. Our return policy is designed to make the process as simple and hassle-free as possible.

1. Eligibility for Returns

You may request a return if:

• The item received is damaged, defective, or incorrect.
• The item is unused, in its original packaging, and in the same condition as delivered.
• The return request is initiated within 7 days of receiving the product.

2. Items Not Eligible for Return

The following items cannot be returned:

• Products that have been used, altered, or washed.
• Items marked as “Final Sale” or non-returnable at the time of purchase.
• Perishable goods, personal care items, and customized products.
• Items without the original packaging, tags, or accessories.

3. How to Initiate a Return

To request a return:

1. Contact us via [email/phone number] or through our Contact Us page.
2. Provide your order number, a description of the issue, and photographs if applicable (e.g., for damaged or incorrect items).
3. Our team will review your request and provide instructions for returning the item.

4. Return Shipping

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong or defective item).
• We recommend using a trackable shipping service to ensure the safe return of the product.

5. Refunds and Exchanges

• Refunds: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-10 business days.
• Exchanges: If you wish to exchange an item, we will process the exchange once we receive and inspect the returned item. Exchange requests are subject to product availability.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [convergepak@gmail.com]. Provide photographs of the item and its packaging to expedite the resolution process.

7. Cancellations

Orders can be canceled before they are shipped. To request a cancellation, contact us as soon as possible at convergepak@gmail.com

8. Our Commitment to You

At Converge Pakistan, we value your trust and strive to provide the best shopping experience. If you encounter any issues with your order, please reach out to our dedicated customer support team for prompt assistance.

We appreciate your understanding and thank you for choosing Converge Pakistan for your shopping needs!